Support
Answers to the questions that come up most often. If none of these cover it, get in touch and we'll help.
Contact us
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NEXT_PUBLIC_SUPPORT_EMAIL in your environment and this section will show it automatically.Frequently asked questions
How do I add a client?
Go to Clients → Add client. Give the client a name, then connect the social accounts you manage for them. Metrics start collecting from the moment an account is connected.
Why does my Instagram account show no data?
Instagram metrics come from the Graph API, which requires an Instagram Business or Creator account linked to a Facebook Page. Personal accounts can't be read. If it's linked correctly, data usually appears after the next scheduled sync.
My follower numbers look out of date.
Socialy stores a daily snapshot per account rather than reading live numbers on every page load, so figures reflect the most recent sync. The client page shows when each account was last updated.
Can my clients see their own numbers?
Yes. Each client can be given portal access, which lets them sign in and see only their own accounts and reports — nothing from your other clients.
I forgot my password.
Use the 'Forgot password?' link on the sign-in page. We'll email you a link that's valid for one hour.
How do I delete my account?
Settings → Danger zone → Delete account. This permanently removes your account, your clients, their connected accounts and all collected history. It cannot be undone.
Your data
See the Privacy Policy for what Socialy stores and how long it keeps it, and the Terms of Service for the rules that apply to using the product.